The DCL training portal

Topics: Inviting a patient

Topics: CSV upload

Topics: Rebates

Trial Contact Lenses: The hidden truth about how it effects your practice & tips on how to maximize your revenue, time & efficiency

You asked, we answered. Trial lenses has been a topic of discussion amongst the DCL community.

Trial lenses cost you both time & potential revenue loss. We have taken best practices from the OD community, and learned it is best to offer 1 solution with confidence rather than the pepsi challenge. Learn more about what trial lenses are costing you by watching the video below. 

 

Topics: Trial Tracking

How do I cancel or edit an order?

Step 1: Contact your distributor as soon as possible before the order gets processed. You have ~30 minutes before the order is processed and it can't be reversed. 

Step 2: Let Dr. Contact Lens support know of any changes made to the order or if the order was cancelled by emailing support@drcontactlens.com or by calling support at (888) 205-1679. This is important so any changes made can be reconciled with your Dr. Contact Lens account.

Topics: FAQ

Download these items to help implement Dr. Contact Lens at your practice

 

Topics: downloads

Want to know how you capture (almost) every sale at your practice?

We know you said YES to that!

Topics: walking scripts, Digital Scripts

Use this easy method to increase your profits by 10% or more

Our method is simple:

Topics: pricing

Topics: onboarding

How to manage verifications (integrated accounts)

Topics: verifications

Watch this video to learn how to place an in office order using Dr. Contact lens (integrated accounts only)

Topics: In office ordering, integrated

How to cancel or edit an order that has already been placed:

Step 1: Contact ABB or WVA as soon as possible before the order gets processed. You have ~30 minutes before the order is processed and it can't be reversed. The ABB phone # is 954-733-2300. Press menu option #2 and then option #2 again. ABB will ask for the account number and patient name and they can make any necessary changes or void out the order is needed.  The WVA phone # is 800-747-9000.

Step 2: Let Dr. Contact Lens support know of any changes made to the order or if the order was cancelled by emailing support@drcontactlens.com or by calling support at 888-205-1679. This is important so any changes made can be reconciled with your Dr. Contact Lens account.

Topics: Returns

Need to set up an inventory reminder? Watch this video to learn how!

*This is for unintegrated accounts only

Topics: inventory

Need to change box prices? Watch the short video below to see how, or simply follow these instructions

Topics: pricing

* This office flow is for non integrated version of Dr. Contact Lens

Topics: office flow

One of the easiest ways to grow your contact lens practice is to offer digital prescriptions inside your contact lens store.

 

Topics: Digital Scripts, FTC compliancy

Watch this video to learn how to add a patient to the Dr. Contact Lens system for the first time

Topics: Add a patient

Topics: System Training

Topics: Email Marketing

Topics: Insurance benefits

 

Topics: Inviting a patient