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Returns & Cancellations (Integrated & Unintegrated accounts)

  • by: Jennifer
  • On: 23, Sep 2020
13 min read

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Returns & Cancellations (Integrated & Unintegrated accounts)

Posted by Jennifer on Sep 23, 2020 1:00:06 PM

How to cancel or edit an order that has already been placed:

Step 1: Contact ABB or WVA as soon as possible before the order gets processed. You have ~30 minutes before the order is processed and it can't be reversed. The ABB phone # is 954-733-2300. Press menu option #2 and then option #2 again. ABB will ask for the account number and patient name and they can make any necessary changes or void out the order is needed.  The WVA phone # is 800-747-9000.

Step 2: Let Dr. Contact Lens support know of any changes made to the order or if the order was cancelled by emailing support@drcontactlens.com or by calling support at 888-205-1679. This is important so any changes made can be reconciled with your Dr. Contact Lens account.

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Topics: Returns

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