Jennifer
Dr. Jennifer Tabiza is a private practice Optometrist & Co-founder of Dr. Contact Lens. She assisted in the creation and beta testing of the Dr. Contact Lens platform. Her mission is to use data to help Optometry practices add more efficiency and scale their business.
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Returns & Cancellations (Integrated & Unintegrated accounts)
How to cancel or edit an order that has already been placed:
Step 1: Contact ABB or WVA as soon as possible before the order gets processed. You have ~30 minutes before the order is processed and it can't be reversed. The ABB phone # is 954-733-2300. Press menu option #2 and then option #2 again. ABB will ask for the account number and patient name and they can make any necessary changes or void out the order is needed. The WVA phone # is 800-747-9000.
Step 2: Let Dr. Contact Lens support know of any changes made to the order or if the order was cancelled by emailing support@drcontactlens.com or by calling support at 888-205-1679. This is important so any changes made can be reconciled with your Dr. Contact Lens account.
Topics: Returns