--- title: The DCL training portal | Returns description: Returns | Learn how to utilize all the system's features with our easy to use short training video guides. --- [![drcl-logo-gradient (1)](https://blog.drcontactlens.com/hs-fs/hubfs/DCL%20Logos/drcl-logo-gradient%20(1).png?width=111&height=56&name=drcl-logo-gradient%20(1).png "drcl-logo-gradient (1)")](https://blog.drcontactlens.com/training) - [Home](https://blog.drcontactlens.com/training) [![Support](https://no-cache.hubspot.com/cta/default/6987820/1884955c-a560-4cba-9c95-71d40099b28f.png)](https://cta-redirect.hubspot.com/cta/redirect/6987820/1884955c-a560-4cba-9c95-71d40099b28f) This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. # The DCL training portal Watch these short videos to learn how to implement Dr. Contact Lens & keep up with the latest features - [Returns](https://blog.drcontactlens.com/training/tag/returns) ## [Returns & Cancellations (Integrated & Unintegrated accounts)](https://blog.drcontactlens.com/training/returns) - by: Jennifer - On: 23, Sep 2020 13 min read - [Digital Scripts (2)](https://blog.drcontactlens.com/training/tag/digital-scripts) - [Inviting a patient (2)](https://blog.drcontactlens.com/training/tag/inviting-a-patient) - [pricing (2)](https://blog.drcontactlens.com/training/tag/pricing) - [Add a patient (1)](https://blog.drcontactlens.com/training/tag/add-a-patient) - [CSV upload (1)](https://blog.drcontactlens.com/training/tag/csv-upload) - [CrystalPM (1)](https://blog.drcontactlens.com/training/tag/crystalpm) - [Email Marketing (1)](https://blog.drcontactlens.com/training/tag/email-marketing) - [FAQ (1)](https://blog.drcontactlens.com/training/tag/faq) - [FTC compliancy (1)](https://blog.drcontactlens.com/training/tag/ftc-compliancy) - [In office ordering (1)](https://blog.drcontactlens.com/training/tag/in-office-ordering) - [Insurance benefits (1)](https://blog.drcontactlens.com/training/tag/insurance-benefits) - [Prescription extension (1)](https://blog.drcontactlens.com/training/tag/prescription-extension) - [Rebates (1)](https://blog.drcontactlens.com/training/tag/rebates) - [Returns (1)](https://blog.drcontactlens.com/training/tag/returns) - [System Training (1)](https://blog.drcontactlens.com/training/tag/system-training) - [Trial Tracking (1)](https://blog.drcontactlens.com/training/tag/trial-tracking) - [downloads (1)](https://blog.drcontactlens.com/training/tag/downloads) - [integrated (1)](https://blog.drcontactlens.com/training/tag/integrated) - [inventory (1)](https://blog.drcontactlens.com/training/tag/inventory) - [office flow (1)](https://blog.drcontactlens.com/training/tag/office-flow) - [onboarding (1)](https://blog.drcontactlens.com/training/tag/onboarding) - [verifications (1)](https://blog.drcontactlens.com/training/tag/verifications) - [walking scripts (1)](https://blog.drcontactlens.com/training/tag/walking-scripts) All #### [Featured](https://blog.drcontactlens.com/training/returns) [Returns](https://blog.drcontactlens.com/training/tag/returns) 3 min read ### [Returns & Cancellations (Integrated & Unintegrated accounts)](https://blog.drcontactlens.com/training/returns) How to cancel or edit an order that has already been placed: Step 1: Contact ABB or WVA as soon as possible before the order gets processed. You have ~30 minutes before the order is processed and it c... [Read full article](https://blog.drcontactlens.com/training/returns) #### Jennifer Dr. Jennifer Tabiza is a private practice Optometrist & Co-founder of Dr. Contact Lens. She assisted in the creation and beta testing of the Dr. Contact Lens platform. Her mission is to use data to help Optometry practices add more efficiency and scale their business. connect me : [![](https://cdn2.hubspot.net/hubfs/3842749/Icons/linkedin-1.png)](https://www.linkedin.com/in/jenntabiza/) ## Comments ## Leave your Comments ## [Returns & Cancellations (Integrated & Unintegrated accounts)](https://blog.drcontactlens.com/training/returns) Posted by [Jennifer](https://blog.drcontactlens.com/training/author/jennifer) on Sep 23, 2020 1:00:06 PM - [Tweet](https://twitter.com/share) [![](https://blog.drcontactlens.com/hubfs/Staff%20ordering%20(2)-1.jpg)](https://blog.drcontactlens.com/training/returns) **How to cancel or edit an order that has already been placed:** **Step 1:** Contact ABB or WVA as soon as possible before the order gets processed. You have ~30 minutes before the order is processed and it can't be reversed. The ABB phone # is **954-733-2300.** Press menu option #2 and then option #2 again. ABB will ask for the account number and patient name and they can make any necessary changes or void out the order is needed.  The WVA phone # is 800-747-9000. **Step 2:** Let Dr. Contact Lens support know of any changes made to the order or if the order was cancelled by emailing [support@drcontactlens.com](mailto:support@drcontactlens.com) or by calling support at 888-205-1679. This is important so any changes made can be reconciled with your Dr. Contact Lens account. [Read More](https://blog.drcontactlens.com/training/returns) 0 Comments [Click here to read/write comments](https://blog.drcontactlens.com/training/returns#comments-listing) Topics: [Returns](https://blog.drcontactlens.com/training/tag/returns) [All posts](https://blog.drcontactlens.com/training/all) ## Related Posts [![drcl-logo-gradient (1)](https://blog.drcontactlens.com/hs-fs/hubfs/DCL%20Logos/drcl-logo-gradient%20(1).png?width=111&height=56&name=drcl-logo-gradient%20(1).png "drcl-logo-gradient (1)")](https://drcontactlens.com/doctors) - [About](https://drcontactlens.com/doctors/) - [Contact](https://drcontactlens.com/contact/) - [Blog](https://blog.drcontactlens.com) - [Social](https://instagram.com/drcontactlens) - [Reserve a Demo](https://meetings.hubspot.com/dcldemo/demo) - [Learn more about TechifEYE](https://www.techifeye.com) #### Connect with us [support@drcontactlens.com](mailto:support-hubspot@wow.design) ## Subscribe for the latest updates Training videos for the latest features from Dr. Contact Lens. 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