How to add a patient & order (Unintegrated accounts)

Watch this video to learn how to add a patient to the Dr. Contact Lens system for the first time

How to place an order in Dr. Contact Lens

1. Click on Patients at the top
2. Search for the patient by first or last name
1. If the patient exists→ Click on the patient
2. If the patient does not exist→ Click on the + sign and add patient demographic information- Click Save
3. You will see 2 options to add a prescription into DCL
   1. Use this button if the doctor writes an Rx for the patient and you want to order through DCL or for a walking script patient
   2. * You can display up to 3 prescriptions to a patient 
   1. Use this button if you dispensed lenses to the patient from stock or if you placed the other through another platform. This allows you to track the next order date so patients get their reorder reminders
1. + New EMR (Prescription)
2. + New EMR (Order)
4. *Before you place an order- Confirm the patient’s email and cell phone number*
5.  
6. Add material insurance allowance for the patient→ click on insurance allowance and add in the material benefit

1. Click on order
2. Select number of boxes for each eye
3. Select patient address
4. Select prepaid- This means you already took payment or are using your own processor
5. Click on order
6. You are done! No more calling patients, unpacking boxes or returning lenses that have not been picked up.

* If you are placing an order over the phone you can type the patient’s credit card number directly into DCL or you can click prepaid and run it through your own credit card processor*

How to invite a patient to Dr. Contact Lens

1. Click on patients at the top of the page
2. Search for the patient
3. Verify the email address and cell phone number are accurate 
4. If it is not accurate update it in DCL and then in your EMR
5. Make sure your the patient has an active prescription, if not- add in a new EMR prescription
6. Click invite or resend invitation
7. Invite every patient that asks for a copy of their prescription so they get a digital copy

*When a patient is due to reorder the first email is sent automatically via email and text. Patients are then prompted to create an account by creating a password. 

*Family members can be under one login and they will be prompted upon logging in what patient they would like to order for

What happens after you click order?

1. Orders go directly to your distributor's pick and ship line
2. Patients will receive tracking information once it is available via email
3. Changes to an order can only be made within 20 minutes of placing an order
1. If you need to make a change to an order: Call your distributor first and make the change that will affect an order and then email DCL with the change at support@drcontactlens.com for it to be reflected in your portal within 36-48 hours.
4. View your orders→  click on the Orders Tile on your DCL dashboard
5. Patients typically receive their orders within 4-7 business days
6. You can also view tracking information by going to the orders tile and clicking on the magnifying glass
7. Backorders→ if you notice an order is on backorder please contact your distributor for a more accurate ship date (patients are emailed after ordering to let them know their order is being processed and on backorder)

Need Help?

Email us: support@drcontactlens.com

Call us: 888-205-1679 

Business hours: 9-5 EST